Atelier des Ors Crépuscule Des Âmes Eau De Parfum Spray

At Perfuluxe, we strive to process and ship your orders as quickly as possible. Here are the details of our shipping policy:

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  Free 2-Day Shipping: Enjoy free 2-day shipping on all orders across the U.S. Orders placed before 4 p.m. EST are shipped the same day, except for weekends. Orders placed on weekends are shipped the following business day.
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  Delivery Time: All orders are delivered within 2 business days once shipped. Please note that same-day delivery is not guaranteed due to variable scheduling by third-party couriers.
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  Carrier Options: We offer fast and reliable shipping through trusted carriers including USPS, UPS, and FedEx.

Shipping Insurance

Signature Confirmation: If a product is shipped with a requirement for signature confirmation and you claim it hasn't been received, please note that the insurance will not cover packages dispatched with this mandate and subsequently reported as missing.

Commitment to Quality and Service

At Perfuluxe, we are committed to offering our customers 100% genuine and authentic products. We take great care in sourcing our products directly from authorized distributors, and we stand behind every product we sell.

In addition to our dedication to product authenticity, we are also committed to providing exceptional customer service. Our customer service team is available 24/7 via email or phone to answer any questions or concerns you may have.

We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return any unopened item with its original packaging and packing slip within 14 days of purchase for a full refund. For used fragrances, we offer a prepaid return label, and after we inspect the product, we charge a restocking fee ranging from 15% to 30%, depending on the extent of use. Please note that the customer is responsible for the return shipping costs.

For our travel sprays, we also have a strict return policy. Due to hygiene reasons and the potential for contamination, we cannot accept returns of opened or used travel sprays. We ask that our customers carefully consider their purchase before opening the product to ensure that they are satisfied with their choice.

If you have any questions or concerns, please don't hesitate to contact us at info@perfuluxe.com or call us at 833-433-5673. Our dedicated team is always here to provide you with the best possible customer service experience.